DEKA Quality Guarantee Q&A
Q: What is your warranty period for the supplied parts?
A: 6 months guarantee for the assy products. Spare parts have no warranty
period, if you receive any defective spare parts, please take photos and video
to contact us immediately, after confirmation, we will give the same value
discount in the new order or provide new qualified products in the next repeat
orders.
Q: What is your warranty period for new parts, and for rebuild patrs
A: The warranty for new products is 6 months. We don't sell rebuild parts.
Q: When does the warranty period start?
A: The warranty period starts 30 days after the customer receives the goods.
Q: What are the conditions and procedure for providing information from our
side to obtain warranty support?
A: If customers complaints, first, please provide the photos of the nameplate
on the goods, as well as the videos and pictures of the products in question
and the videos of the products working on the equipment. We will arrange
technical personnel to identify the faults and help to eliminate the faults fast.
Before the technical personnel do not determine, please do not disintegrate
the hydraulic pump. If it is determined by the technical personnel, the reason
caused by our products, we will return or replace the products for the customer,
or give a discount for the new order.
Q: What types of compensation are possible if it is proved that the spare part is
defective? Money, goods, a discount for a new order?
A: If the products are defective within the warranty period, we will compensate
it for 10% to 50% of the total value, depending on the consequences of thedefect, The compensation will be in the form of a discount in the next order.
Q: Are shipping and service costs on our side included in compensation? If yes,
what is the procedure for providing information on our part to justify costs?
A: The shipping cost isn’t included in the compensation.
Q: What is the default warranty case, typical examples of warranty cases so
that we can make a prompt decision on complaints?
A: If oil leakage occurs during the warranty period, it can be regarded as a tacit
defect of the product. Provides 10% of the maintenance cost of the single
product value, which will be realized in the form of discount in the next order.
However, oil leakage caused by unclean hydraulic oil or high internal pressure
caused by blocked oil path is not within the scope of warranty.
Q:What is NOT a default warranty case, typical examples of such situations, so
that we can make a prompt decision on complaints?
A: It is very important to make sure that you are using qualified, clean hydraulic
fluids oils. The below following conditions are not covered by the warranty:
1) If the oil is not clean or not emptied after installation, internal smashed
caused by Filter clogging, etc, spare parts wear, oil leakage and other
situations;
2) If the pump body is dismantled or self-refitted without our permission.
3) If the nameplate cannot be provided, it cannot be proved that the product is
provided by DEKA;
4) If it has been clear to the customer before delivery that the warranty is not
guaranteed, but the customer still chooses to order;
5) Special offer and discount products;
6) Defects of the product are not caused by the product itself;
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